$22 – $24/Hour
Full benefits include health, dental, vision, PTO, hybrid schedule, 401k match, and profit-sharing options.
Who We Are:
We live and foster a work culture that consists of integrity and transparency, in which every employee takes personal responsibility for our company’s success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
We are a well-established Chicagoland-based manufacturer of security products seeking a Customer Service Specialist to join our team in a fast-paced environment! You will be responsible for helping customers by providing product and service information and resolving technical issues with support when needed. You would be trained in all products and applications and have team support when needed.
Responsibilities:
- Handle customer inquiries, orders, and issues via phone, email, or fax.
- Ability to work in customer portals addressing work orders for service and part or both.
- Troubleshoot and resolve product issues and concerns.
- Ability to research issues independently to determine root causes and corrective action needed.
- Provide information about the products and services.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of evolving products and services.
- Ensure accurate and timely order processing; confirm pricing, item number/description, and quantities are correct.
- Demonstrate follow-up action with the customer. This is a must!
- Provide continuous and responsive support to the sales team.
- Ability to work with inter-company departments such as Senior Management, technical service, production, and purchasing.
- Special projects as needed.
Qualifications:
- A minimum of 1-year experience in customer service within a manufacturing or distribution setting.
- Experience utilizing CRM or ERP systems; SAP experience ideal.
- Proficiency with Microsoft Excel; basic formulas.
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
- Positive and professional demeanor, reliable, punctual.
- Excellent written and verbal communication skills.
- Adaptability to work efficiently and effectively – self-motivated.
