$50,000 – $55,000/Annually
We are a mid-sized manufacturer of technologically inspired furniture, making comfortable, user-friendly, high-quality pieces that will last a lifetime- that is our guarantee.
We are seeking a Customer Service Representative that can handle a fast-paced environment with a high volume of correspondence via email (90% email, 10% phone).
Under the supervision of the Customer Service Manager, the Customer Service Representative performs a wide variety of duties to support internal departments and external clients. No two days are alike, so we are searching for someone that thrives on the variety of responsibilities in this position.
The ideal Customer Service Representative is a motivated, quick learner, with great time management skills who can work independently, with frequent interruptions and changing priorities depending on the needs of the department and our clients.
The role of the Customer Service Representative is to help meet client (internal & external) demand primarily via e-mail, provide exceptional service to showroom sales reps and direct customers, and organize and manage spreadsheet files and department calendars. It is also their responsibly to maintain and expand relationships with clients and vendors by performing the duties with professionalism.
Monday – Friday 8:00 a.m. – 4:30 p.m. Hybrid work model (four days in office, one day remote).
Duties of the Customer Service Representative:
- Exercise discretion and judgment to take appropriate action needed with direct customers to ensure every order is complete, thorough, and accurate before it is placed into production
- Ensure quoted production lead times are accurate order status to sales reps or customers
- Provide proactive follow-up and updates to management as orders moves through production steps
- Interact with the showroom sales rep or client to address any issues that may develop
- Ensure quality of final products meets brand specifications and standards
- Coordinate all final tasks of invoicing and shipping on a timely basis
- Provide product quotes to showrooms and clients on a timely basis
- Manage any customer service issues with regards to returns, repairs, or exchanges
- Create and manage department spreadsheets and calendars
- Help manage samples and shop drawings
- Other duties as assigned
Qualifications Customer Service Representative:
- Bachelor’s degree from four-year college or university or 1-3 years related experience in customer service with a manufacturer or distributor
- ERP experience required
- SAP or Salesforce experience strongly preferred
- Strong computer and MS Office skills, especially Excel
- Strong numerical skills
- Excellent communication and problem-solving skills
